Teletrabalho na atualidade: quais são os impactos no desempenho profissional, bem-estar e contexto de trabalho?

From the pandemic imposed by new coronavirus, teleworking proved to be a promising and desirable work arrangement alternative in times of social isolation, so that it has received increasingly priority attention human resources management research agendas public sector. Federal Data Processing Service (Serpro) was one pioneers adopting Brazil and, therefore, locus this study. This study explored positive negative sides Serpro from point view managers, teleworkers colleagues also compared no with regard professional performance, context well-being. The method included questionnaires textual analysis, analysis variance Mann-Whitney tests. About teleworking, most relevant points were productivity increase quality life increase. sides, technical difficulties interaction limitations can pointed out. Results showed have more perceptions about context, performance provides reflective look on implementing for managers.